Shipping policy
Free shipping on every order
Shipping is free worldwide, on every order, with no minimum spend. There is nothing to add to your cart to unlock it and no threshold to reach.
Processing
Orders are picked, packed and handed to the carrier within 1 business day. Add Premium Handling at checkout and yours goes out the same business day when ordered before 2pm GMT.
Delivery times
- United States: 7–10 business days
- Canada: 7–12 business days
- Rest of the world: 7–12 business days, depending on location
Business days are Monday to Friday, excluding public holidays. These windows cover transit only and exclude any delay caused by customs clearance or inspection.
Tracking
You'll get an email with a tracking number as soon as your order ships. Allow 24–72 hours for the first scan to appear.
Changing or cancelling an order
Need to change the colour, storage size or address? Email support@retrocity.net straight away — if we haven't dispatched yet we'll change it, or cancel and refund you in full. Because we ship within 1 business day, that window is usually about 2 hours.
Delayed or lost parcels
If your parcel hasn't arrived within 15 business days of shipping, email us with your order number. We'll open an investigation with the carrier and keep you updated until it's resolved.
Shipping Protection (optional)
Standard shipping is free and fully tracked. Shipping Protection is an optional upgrade at checkout that adds cover for the things tracking can't fix:
- Parcels marked as delivered but stolen from your doorstep
- Parcels lost in transit
- Items that arrive damaged in shipping
With Shipping Protection, email us within 30 days of the delivery date and we ship a free replacement immediately — no police report, no carrier claim, no waiting for an investigation to close.
Without it, orders that the carrier has confirmed as delivered to your address are not eligible for a free replacement. Please make sure your delivery address is somewhere parcels can be left safely.
Undeliverable and returned parcels
If a parcel comes back to us because the address was incomplete, the buyer refused it, or nobody collected it from the depot, contact us and we'll arrange a reshipment at cost. We can't automatically reship or refund in these cases.
Questions
Email support@retrocity.net. A real person replies within 24 hours.