1-Year Warranty

Every Retro Kid™ console comes with a 1-year warranty, starting the day your order is delivered. If it develops a fault in normal use during that year, we repair it or send you a replacement — free of charge, with no return shipping fee to you.

What the warranty covers

Manufacturing faults and hardware that stops working in normal use, including:

  • Screen faults and dead pixels
  • Buttons, D-pad or joysticks that stop responding or drift
  • Charging port failure, or a battery that no longer charges or holds any charge
  • SD card failure or corrupted game files
  • Speaker, headphone jack and audio faults
  • Wi-Fi, HDMI or USB ports that stop working
  • Any other defect in materials or workmanship

What it doesn't cover

  • Accidental damage — drops, cracked screens, crushed casings
  • Liquid damage
  • Cosmetic wear such as scratches, scuffs and faded printing
  • Normal battery capacity loss over time (batteries are a consumable part)
  • Damage caused by third-party chargers, cables, SD cards or accessories
  • Consoles that have been opened, modified, or had their firmware replaced
  • Lost or stolen consoles

How to make a claim

  1. Email support@retrocity.net with your order number and a short photo or video showing the problem.
  2. We reply within 24 hours. Many issues turn out to be a setting or a loose SD card and we can fix them over email in minutes.
  3. If it is a hardware fault, we arrange a repair or send a replacement. Replacements are the same model, or a newer equivalent if the original is no longer made.

There is nothing to register and no receipt to keep — your order number is all we need.

Good to know

  • The warranty covers repair or replacement of the console.
  • It applies to the original purchaser and to consoles bought from retrocity.net. Units bought from marketplace sellers or resellers are not covered.
  • A replacement console carries the remainder of the original 1-year period.
  • This warranty is in addition to, and does not affect, the statutory rights you have under the consumer law of your country.

Changed your mind rather than having a fault? See our Returns & Refunds policy — you have 15 days from delivery, with no restocking fee.

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